Refund policy

Return and Refund Policy

Last updated: August 11, 2026

30-day return window

You may request a return within 30 days after delivery. To be eligible, the item must be unused, in the condition received, and in its original packaging, with included accessories and documentation.

How to request a return

Email support@zyragear.com with your order number, the item you want to return, and the reason. Do not send a return without authorization. We will provide the correct return instructions and designated return address. Items sent without authorization or to an address not provided by our support team may not be accepted.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping unless applicable law requires otherwise. If the product is damaged, defective, incorrect, or materially different from its description, ZyraGear will provide an appropriate remedy and cover reasonable return costs when a return is required.

Damaged, defective, or incorrect items

Contact us as soon as possible, preferably within 48 hours after delivery, and include photos of the product, packaging, and shipping label when available. This notification period helps us investigate and does not limit rights that cannot legally be waived.

Non-returnable items

For health, safety, and fraud-prevention reasons, used personal-care items, opened hygiene products, gift cards, downloadable products, and items damaged through misuse may be ineligible for return, except when defective or when applicable law provides otherwise. Any product-specific exception will be disclosed before purchase.

Refunds

After the returned item is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, normally within 5–7 business days. Your bank or payment provider may require additional time to post the credit. Original shipping charges are refunded when required by law or when the return results from our error.

Cancellations

Contact us immediately if you need to cancel an order. We will try to cancel it before fulfillment begins, but cancellation cannot be guaranteed after processing or shipment. Shipped orders follow the return process above.

Exchanges

To obtain a different item or variant, contact support. Depending on availability and destination, we may arrange an exchange or ask you to return the original item and place a new order.